If you are due a refund, please allow up to 60 days from the date you submit this form for the refund to be issued.

Payment & Cancellation Policy

You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $50.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action.

WARNING: We reserve the right to report your unpaid balance to credit reporting agencies.
Unpaid invoices may effect your credit rating. (US residents only)

If client disputes justified charges by provider on his credit card "chargeback", provider has the right to charge a $75 administration fee in addition to the regular suspension charge of $75 and immediately discontinue service.

We do not offer refunds for services after the initial thirty (30) days of service.